Maggie M. - January 13, 2018
I cannot say enough wonderful things about my experience with Closets By Design. The sales consultant / designer was extremely personable, friendly, responsive and knew her stuff. After I had already signed off on two closets and placed the down payment, I changed my mind and wanted to remove one of the closets due to another planned home reno. When I explained this to them, they didn't even blink an eye. They just simply said no problem at all, removed the second closet and immediately refunded my credit card. On the day of installation, the installer called ahead of time and was very...more
Frank K. - September 28, 2017
Outstanding job! I just had them do closets for my garage after they did a couple of closets in the house. Couldn't be happier. The reason is Bob did the design. Very competent and conscientious designer John and Evan who put it in were like family only professional. I can't say enough and wouldn't go anywhere else.more
Linda Z. - September 1, 2017
Several years ago Jennifer designed closets for our master bedroom in our condo. I was thrilled with Jennifer's design and the quality of the cabinets so when we decided to build this year I reached back out to Jennifer to design all the closets in our new home. Jennifer took the time to really determine our closet/storage requirements for our lifestyle and designed closets that exceeded all of our needs. I even have space to buy more shoes. Thanks Jennifer!more
Trena D. - August 31, 2017
What can I say.... Jennifer was terrific she came and listened to all my ideas for my master bedroom closet. She was very patient and running a professional business that I do I look for the same treatment back and that is professionalism and that she is. I actually called her back after my closet was designed for her to draw up a plan for our NEW pantry and she conquered it as well. I truly appreciate the gratitude and appreciate Jenn.more
Stephen F. - August 22, 2017
Upon moving into our new home, we contacted Closets by Design and were introduced to Glenna. Our initial endeavor was to forgo the coated racking & install functional, no-sag structures in the master closet & pantry. Based on the superb space we gained from their designs, I tasked Glenna w/ an installed desk system in our Study. I submitted my design which was a departure from what they offer; but, they complied w/ my request. We are extremely pleased w/ the integrated desk unit & the amount of storage we attained while eliminating a (4) drawer filing cabinet. kudos Glenna...more
Kimberly S. - August 23, 2017
Highly Recommended! Jennifer M. was beyond amazing helping me design the perfect closet configuration to compliment the odd shape of my closet. After she explained the upgrade options, I selected a few and there was no pressure to add more. She wasn't looking to see me the moon, only what I wanted. Once it was ready, it was installed perfectly in one day by an extremely polite professional. After I settled in, I decided I needed a few more shelves and again, Jennifer was extremely helpful. I absolutely love the closet and feel like I'm in a high end store every time I walk in. If you...more
Dawn F. - August 26, 2017
With the new house we built as we moved to the Cincinnati area, we had decided to change up the closet space. We downsized and we needed to ensure we could get the most out of our smaller space. We researched a few different "organizers" and selected Closets by Design. We needed more than the coated metal racking. Glenna met us at the house and we showed her the spaces we needed help with. We had a follow up appointment to review the designs and we so happy with what she presented! We gained so much space in the master closet and the kitchen pantry. I love the organization the new space...more
Amy D.T. - August 28, 2017
Jessica was the closet designer for my new house. I had used Closets By Design in my last house and loved their function. My last designer had retired and, luckily, they assigned Jessica to my account. I can't say enough great things about her. She showed up for appointments on time, listened to what I wanted/needed, gave me ideas I hadn't thought about and was patient as I pushed off installation because of a slower than expected build. When I changed her designs she didn't take it personally and she worked with me to maintain the integrity of the closets designs while lowering the price....more
Jennifer S. - August 7, 2017
It’s been a week now, and I meant to send this message earlier, but the week got away from me…! I want to take this time to compliment your company and personnel.
Throughout the process, it was a pleasure to work with Kathy. She listened to our needs and really “heard” what we were looking for. There was no issue that arose that she was not able to make helpful suggestions to resolve. I appreciate her attention to our project, even going as far as to check in on us on installation day.
Installation day went so smoothly. Tim and Evan are professional and...more
Judy C. - August 3, 2017
Our 20 year old master closet still had the builder's basic set up from another closet company. The laminate had yellowed and it was worn. I called another closet company that was ridiculously expensive, and Closets by Design to get estimates.
Our salesperson, Gauri, came to the house and measured our clothing, shoes, accessories, space, everything, to determine a custom design for our needs. She was meticulous and not pushy at all. It took her about 30 minutes to sketch a working design. Communication between us, our salesperson, and their office design staff flowed...more